Privacy Policy

1. Information We Collect

When you interact with nelvatrixteam's financial services platform, we collect various types of information to provide you with personalized and secure services. Understanding what information we collect helps you make informed decisions about your data.

2. How We Use Your Information

Your information enables us to deliver comprehensive financial services while maintaining the highest standards of security and personalization. We use your data responsibly and only for legitimate business purposes.

Service Delivery: We process your personal and financial information to execute transactions, manage your account, provide investment advice, and deliver educational content tailored to your financial goals. This includes analyzing your spending patterns to offer relevant insights and recommendations.

Security and Fraud Prevention: Your data helps us detect unusual activity patterns, verify your identity during sensitive transactions, and protect your account from unauthorized access. We continuously monitor for suspicious behavior to safeguard your financial assets.

Regulatory Compliance: As a financial services provider in South Africa, we must comply with various regulations including the Protection of Personal Information Act (POPIA) and financial industry standards. This requires maintaining detailed records and reporting certain activities to regulatory authorities.

Communication and Support: We use your contact information to send important account updates, security alerts, educational materials, and respond to your inquiries. You can control the types of communications you receive from us.

3. Information Sharing and Disclosure

We understand that sharing your information is a significant responsibility. nelvatrixteam only shares your data in specific circumstances that are necessary for service delivery or legally required.

Service Providers: We work with trusted third-party service providers who help us deliver our services, including payment processors, identity verification services, and cloud storage providers. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements: We may disclose your information when required by law, such as responding to court orders, regulatory investigations, or law enforcement requests. We also share information when necessary to protect our rights, prevent fraud, or ensure the safety of our users.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but only under the same privacy protections outlined in this policy.

4. Data Security Measures

Protecting your financial information is our top priority. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, or disclosure.

Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information stored in our databases is encrypted at rest using advanced encryption algorithms.

Access Controls: We maintain strict access controls, ensuring that only authorized personnel can access your information on a need-to-know basis. All access is logged and monitored for security purposes.

Infrastructure Security: Our systems are hosted in secure, certified data centers with 24/7 monitoring, redundant power systems, and physical security measures. We regularly update our security protocols to address emerging threats.

5. Your Privacy Rights

Under South African law, particularly the Protection of Personal Information Act (POPIA), you have several rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We may need to verify your identity before processing your request to ensure your information's security.

6. Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention policies are designed to balance your privacy rights with our business and legal requirements.

Account Information: We retain your account information for as long as your account remains active. After account closure, we may retain certain information for up to seven years to comply with financial regulations and tax requirements.

Transaction Records: Financial transaction records are retained for seven years as required by South African financial regulations. This includes payment history, investment records, and related communications.

Marketing Communications: We retain marketing communication preferences until you opt out or your account is closed. You can update these preferences at any time through your account settings.

7. International Data Transfers

While nelvatrixteam primarily operates within South Africa, some of our service providers may process your information outside the country. We ensure that all international data transfers meet strict privacy and security standards.

Adequacy Decisions: We only transfer data to countries that have been recognized by South African authorities as providing adequate protection for personal information, or where appropriate safeguards are in place.

Contractual Safeguards: When working with international service providers, we use standard contractual clauses approved by data protection authorities to ensure your information receives the same level of protection as it would in South Africa.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, improve our services, and ensure security. Understanding how we use these technologies helps you make informed choices about your privacy.

Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Analytics Cookies: We use analytics cookies to understand how visitors interact with our website. This information helps us improve our services and user experience. These cookies collect information in a way that does not directly identify individuals.

Preference Cookies: These cookies remember your choices and preferences to provide a more personalized experience. They may be set by us or by third-party providers whose services we use.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.

9. Third-Party Services

nelvatrixteam integrates with various third-party services to provide comprehensive financial solutions. While we carefully select our partners, each third-party service has its own privacy policy that governs how they handle your information.

Payment Processors: We use reputable payment processors to handle financial transactions securely. These processors are certified to handle sensitive financial information and comply with industry standards like PCI DSS.

Identity Verification: To comply with financial regulations, we use third-party identity verification services. These services help us confirm your identity and prevent fraud while maintaining your privacy.

Educational Content: Some educational materials on our platform may be provided by third-party partners. We ensure these partners maintain appropriate privacy standards for any data they may collect.

We encourage you to review the privacy policies of any third-party services you interact with through our platform. We are not responsible for the privacy practices of these external services.

10. Children's Privacy

nelvatrixteam's services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. Our platform requires users to be at least 18 years old to create an account and use our financial services.

If we discover that we have inadvertently collected information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child, please contact us immediately using the contact information provided below.

Parents and guardians who wish to review, modify, or delete their child's information can contact us directly. We will respond to such requests promptly and in accordance with applicable privacy laws.

11. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We are committed to keeping you informed about how we protect your privacy.

Notification of Changes: We will notify you of any material changes to this privacy policy by email and by posting a notice on our website. For significant changes that affect your rights, we may require your explicit consent to continue processing your information.

Review and Acceptance: We encourage you to review this privacy policy periodically to stay informed about our privacy practices. Your continued use of our services after any changes indicates your acceptance of the updated policy.