Cookie Policy
Understanding How We Use Tracking Technologies
Last Updated: March 15, 2025Welcome to nelvatrixteam's comprehensive cookie policy. We believe in transparency about how we collect, use, and share information about you when you visit our website at nelvatrixteam.com. This document explains our use of cookies and similar tracking technologies in detail.
By continuing to use our website, you consent to our use of cookies and tracking technologies as described in this policy. If you don't agree with our practices, please adjust your browser settings or discontinue using our site.
What Are Cookies and Tracking Technologies?
Cookies are small text files that websites place on your computer or mobile device when you visit them. They're widely used to make websites work more efficiently and provide a better user experience. Think of them as your website's memory - they help us remember your preferences and understand how you interact with our platform.
Beyond traditional cookies, we also use several other tracking technologies:
- Web Beacons: Tiny graphics embedded in web pages and emails that help us understand user behavior and email engagement
- Pixel Tags: Small code snippets that track page views and user actions across our website
- Local Storage: Technology that allows us to store information directly in your browser for enhanced functionality
- Session Storage: Temporary storage that helps maintain your session while you navigate our site
- Browser Fingerprinting: Techniques that collect information about your browser and device configuration
Types of Cookies We Use
Essential Cookies
These cookies are absolutely necessary for our website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. Without these cookies, our website cannot operate correctly.
Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages. This data helps us improve our website's performance and user experience.
Functionality Cookies
These cookies allow our website to remember choices you make and provide enhanced features. They may remember your login details, language preferences, or region selection to provide a more personalized experience.
Marketing Cookies
These cookies track your browsing habits to deliver advertisements that are more relevant to you and your interests. They're also used to limit the number of times you see an advertisement and measure campaign effectiveness.
How We Use Tracking Technologies
At nelvatrixteam, we use tracking technologies for several important purposes that enhance your experience on our financial services platform:
Website Functionality Enhancement
Our tracking technologies help us deliver core functionality that makes your experience smoother and more efficient. For example, we remember your login status so you don't have to re-enter credentials every time you navigate to a new page. We also store your preferences for dashboard layouts, notification settings, and display options.
Performance Monitoring and Analytics
We continuously monitor how our website performs to identify areas for improvement. Our analytics help us understand which features are most valuable to users, where people might be experiencing difficulties, and how we can optimize loading times and navigation flows.
Example: User Journey Analysis
When you visit our learning program pages, we track which sections you spend the most time reading, which resources you download, and where you might exit the site. This information helps us improve our educational content and make it more engaging for future visitors.
Personalization and Content Customization
We use tracking data to personalize your experience based on your interests and behavior patterns. This means showing you relevant financial education content, suggesting appropriate learning programs, and customizing our homepage to highlight services that align with your needs.
Security and Fraud Prevention
Tracking technologies play a crucial role in maintaining the security of our platform. We monitor for suspicious activity, detect potential fraud attempts, and ensure that unauthorized users cannot access sensitive areas of our website. This includes tracking login attempts, monitoring for unusual browsing patterns, and identifying potential security threats.
Detailed Cookie Information
Cookie Name | Purpose | Duration | Type |
---|---|---|---|
domain_session | Maintains your login session and preferences | Session | Essential |
domain_analytics | Tracks page views and user interactions | 2 years | Performance |
domain_preferences | Remembers your dashboard and display settings | 1 year | Functionality |
domain_marketing | Delivers relevant advertisements and content | 90 days | Marketing |
domain_security | Detects and prevents fraudulent activity | 30 days | Essential |
Third-Party Tracking
We work with several trusted third-party services that may also place cookies on your device when you visit our website. These partners help us provide enhanced functionality and better understand our audience.
Analytics Partners
We use analytics services to gain insights into how our website is used. These services collect information about your visit, including pages viewed, time spent on site, and how you arrived at our website. This data is anonymized and used solely for improving our service quality.
Marketing and Advertising Partners
Our marketing partners help us reach potential customers who might benefit from our financial education and business scaling services. They may use cookies to show you relevant advertisements on other websites you visit, but they don't have access to your personal account information.
Your Control Over Third-Party Cookies
You can opt out of many third-party advertising cookies by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page. Keep in mind that opting out doesn't mean you'll stop seeing advertisements - it means they'll be less relevant to your interests.
Data Retention and Storage
We retain cookie data for different periods depending on the type and purpose of the cookie. Session cookies are automatically deleted when you close your browser, while persistent cookies remain on your device for specified periods or until you manually delete them.
- Essential Cookies: Retained for the duration of your session or up to 30 days for security purposes
- Performance Cookies: Typically retained for up to 2 years to identify long-term trends
- Functionality Cookies: Retained for up to 1 year to remember your preferences
- Marketing Cookies: Generally retained for 90 days to ensure relevant advertising
Managing Your Cookie Preferences
You have several options for controlling how cookies are used on your device. Most web browsers allow you to manage cookie settings through their preferences or settings menus. Here's how you can take control:
Browser-Specific Instructions
Google Chrome
Go to Settings > Advanced > Privacy and Security > Content Settings > Cookies. Here you can block all cookies, block third-party cookies, or manage exceptions for specific sites.
Mozilla Firefox
Access Options > Privacy & Security > Cookies and Site Data. You can choose to block all cookies, block third-party cookies, or delete existing cookies.
Safari
Navigate to Preferences > Privacy > Manage Website Data. You can remove stored data or adjust tracking prevention settings.
Microsoft Edge
Go to Settings > Site Permissions > Cookies and Site Data. Configure your preferences for cookie blocking and management.
Impact of Blocking Cookies
While you can choose to block or delete cookies, please be aware that this may affect your experience on our website. Some features may not work properly, and you might need to re-enter information that would normally be remembered automatically.
Mobile Device Tracking
If you access our website through a mobile device, we may collect additional information through mobile-specific tracking technologies. This includes device identifiers, location data (if you've granted permission), and app usage patterns if you use our mobile applications.
Location-Based Services
We may request access to your location to provide localized content, such as information about financial services available in your area or local market insights. You can always deny location access or revoke permission through your device settings.
Push Notifications
If you opt in to receive push notifications, we'll use device tokens to send you relevant updates about our services, educational content, and important account information. You can disable push notifications at any time through your device settings.
International Data Transfers
As a company operating internationally, we may transfer cookie data across borders to provide our services effectively. While our primary operations are based in South Africa, we use global technology partners and may store data in various locations worldwide.
All international transfers are conducted in compliance with applicable privacy laws and include appropriate safeguards to protect your information. We ensure that any third-party partners meet stringent data protection standards.
Changes to This Policy
We may update this cookie policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through our website or via email if you've provided your contact information.
We encourage you to review this policy periodically to stay informed about how we're using cookies and tracking technologies. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
Your Rights and Choices
You have several rights regarding the tracking technologies we use:
- Right to Access: You can request information about what data we've collected through cookies
- Right to Deletion: You can request that we delete cookie data associated with your visits
- Right to Opt-Out: You can choose not to participate in certain tracking activities
- Right to Portability: You can request a copy of your data in a machine-readable format
- Right to Object: You can object to certain uses of your data for marketing purposes
To exercise any of these rights, please contact us using the information provided below. We'll respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.
Cookies and Children's Privacy
Our website is designed for adults interested in business scaling and financial education. We don't knowingly collect information from children under 13 years of age. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Technical Implementation
We implement cookies and tracking technologies using industry-standard methods and security practices. Our technical implementation includes:
- Secure cookie attributes to protect against unauthorized access
- Encryption of sensitive data stored in cookies
- Regular security audits of our tracking implementations
- Compliance with web standards and best practices
- Regular updates to address security vulnerabilities
Cookie Security Measures
We use the "Secure" and "HttpOnly" attributes on sensitive cookies to enhance security. The "Secure" attribute ensures cookies are only transmitted over encrypted connections, while "HttpOnly" prevents client-side script access to cookie data.
Questions About Our Cookie Policy?
If you have any questions about this cookie policy or how we use tracking technologies, we're here to help.
Email: info@nelvatrixteam.com
Phone: +27 86 110 8999
Address: Melle St & Empire Rd, Parktown, Johannesburg, 2000, South Africa